Complaints Procedure | FinanceClaim Pro

Our Commitment

Powerful Fair Claim Path, a trading style of Match Me Legal Limited, is committed to providing a high quality service to all our clients. We take complaints seriously and aim to resolve all issues promptly and fairly. This procedure explains how to make a complaint and what happens next.

We act solely as an introducer and do not provide claims management services, handle claims directly, or charge you for our service.

This policy explains how you can make a complaint about our introduction service. If your complaint relates to the handling of your claim, you should raise this with Parker Kerrigan, the firm managing your case.

Step 1 – Contact Us

If you are unhappy with any aspect of our service, please contact us as soon as possible:

Email: complaints@powerful-fair-claim-path.co.uk
Post: Complaints, Match Me Legal Limited, 253 Monton Road, Eccles, Manchester, M30 9PS
Phone: 0330 123 4567

Please provide your full name, contact details, a description of your complaint, and any relevant reference numbers or documentation.

Step 2 – Acknowledgement

We will acknowledge your complaint in writing within 3 business days of receiving it.

Step 3 – Investigation

We will investigate your complaint thoroughly and fairly. We aim to provide a full written response within 8 weeks of receiving your complaint. In complex cases, we may contact you to request further information or to advise you of progress.

Step 4 – Our Decision

We will write to you with our final decision, explaining our findings and any action we propose to take. If your complaint is upheld, we will outline any remedy or redress offered.

Step 5 – If You Are Still Unhappy

If you remain dissatisfied with our response, you may refer your complaint to the Financial Ombudsman Service (FOS).

Financial Ombudsman Service

Exchange Tower, London, E14 9SR

Phone: 0800 023 4567

Website: www.financial-ombudsman.org.uk

You do not need paid representation for car finance claims. You can complain for free directly to your lender, the Financial Ombudsman Service (FOS), or the proposed FCA redress scheme.

FCA Regulation

Match Me Legal Limited is authorised and regulated by the Financial Conduct Authority for regulated claims management services (FCA Ref: 838981). You can verify this on the Financial Services Register at register.fca.org.uk.

Powerful Fair Claim Path is a trading style of Match Me Legal Limited. Registered Office: 253 Monton Road, Eccles, Manchester, M30 9PS. Company Registration Number: 09948730. FCA Ref: 838981. ICO Ref: ZB663349.